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Privacy Policy

Privacy Policy

Effective date: [10-11-2025]
BYH Appliances (“we”, “us”, “our”) operates the website https://byhappliances.com and is committed to protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, disclose, process and store your personal information when you use our website, purchase our products (fans and related appliances), or engage with us.

1. What information we collect

We may collect the following types of information:

  • Personal identifiers: name, email address, phone number, postal address, billing/shipping address.
  • Transaction data: details of products you purchase, payments, order history.
  • Usage data: information about how you use our website (IP address, browser type, pages visited, time on site, referrer URL).
  • Service data: customer enquiries, service requests, warranty claims.

Marketing data: preference for receiving promotional communications, consent records.

2. How we use your information

We use your personal data for purposes including:

  • Processing and fulfilling your orders, shipping products, managing returns and warranty claims.
  • Communicating with you (order confirmation, shipping updates, customer support).
  • Improving our website, products and services (analysis of your usage, feedback).
  • Marketing communications (only if you consent) about our latest products, offers, features.
  • Compliance with legal obligations and enforcing our rights.

3. Disclosure of information

We may share your info with:

  • Service providers who help us with payment processing, shipping/fulfilment, website hosting, analytics.
  • Law enforcement/government authorities where required by law or to protect our rights.
  • Affiliates or partners if required for product fulfilment (with appropriate confidentiality).
    We will not sell your personal information to third parties for their marketing.

4. Cookies and similar technologies

We use cookies and tracking technologies on our website to improve user experience, analyse usage, personalise content and for marketing (if consented). You can disable cookies via your browser settings, but that may affect website functionality.

5. Data retention and security

We retain your personal data only for as long as necessary to fulfil the purposes above and as required by law. We implement commercially reasonable technical and organisational safeguards to protect your data from unauthorised access, alteration, disclosure or destruction.

6. Your rights

Depending on applicable law, you may have the right to:

  • Request access to your personal data we hold.
  • Request correction or deletion of your personal data.
  • Withdraw consent where our processing is based on consent.
  • Object to certain processing and request portability of your data.

7. Children

Our website and services are not directed to persons under the age of 18. If we learn that we have collected personal data from a child under 18 without parental consent, we will delete such data.

8. Changes to this policy

We may update this Policy from time to time. When we do, the revised version will be posted on our website with an updated effective date. Your continued use of the website constitutes your agreement to the updated policy.

9. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:
BYH Appliances
Addres: No.24, Ground Floor, Om Prakash Nagar, 1st Cross Street, Natham, Kundrathur, Chennai 600069.

Chennai, Tamil-nadu, 600069, India
Email: customercare@byhappliances.com
Phone: +91 99524 45218, +91 9994476577

Who we are

Suggested text: Our website address is: http://byhappliances.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.